Gorgias
Streamline customer support with Gorgias to have your customers' order history at your agents' fingertips.
Multi-channel helpdesk integrated for online and e-commerce merchants
Give superpowers to your support team 🚀
From now on, you can track Bigblue’s orders in Gorgias.
Connect your Gorgias Support tool to Bigblue in less than 2 minutes. The Bigblue app for Gorgias Support now allows your agents to access all the information they need to reply to customer inquiries without having to leave the conversation.
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Features of the Bigblue Gorgias App
With the Bigblue App for Gorgias Support, you can:
- Display Bigblue data directly in your Gorgias sidebar
- Automatically create alerts for delivery issues and proactively solve them
- Easily escalate an issue to Bigblue’s support team for carrier delays or lost parcels
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Improve buyer satisfaction with our Gorgias integration and make your support team's life easier
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Why Gorgias?
Gorgias is a customer service platform designed for e-commerce. Gorgias unifies all your conversations (support, social media DMs, calls) into a single feed. In addition, Gorgias has the deepest Shopify integration on the market.
“From the moment we started to use the Bigblue+Gorgias integration, we reduced our time spent on ticket by 50%.”
“We are able to answer all weekend requests by Monday noon, which never happened before. Our client are impressed and obviously more satisfied”.
“Before the integration, our support team was wasting time looking for answers. From now, they fulfil their missions easier and have time to exchange with our clients.”
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