"Bigblue is not just our 3PL solution, it's our growth partner"
Eric Flag and Bigblue: Harnessing Expertise for Pursuing Excellence
It was during the creation of his sports videos for a community of over 30,000 subscribers that Eric made a crucial observation: the equipment he uses and recommends lacks consistency and reliability.
In 2018, he crossed paths with Nicolas, and together, these entrepreneurs decided to establish their own store, offering products meticulously designed by experts for experts. Recognising their logistical limitations, they opted to partner with Bigblue right from the outset to optimise their growth.
This partnership with Bigblue allowed them to concentrate on their core strengths, safe in the knowledge that the logistical aspects were in the hands of seasoned experts.
This approach quickly yielded tangible results: Eric Flag has now become a benchmark in the field, boasting a strong customer base of over 100,000 individuals who are highly satisfied with their delivery experience, courtesy of Bigblue!
Bigblue goes beyond being just a logistics provider; it serves as a catalyst for growth.
The dashboards provided by Bigblue have become an integral pillar of Eric Flag's business strategy. These intuitive interfaces empower them with a clear, comprehensive view of their product performance and overall company metrics.
At a glance, they can pinpoint trends, identify optimisation opportunities, and make well-informed decisions based on concrete data.
The dashboards of the Bigblue application allow brands to maintain control over their inventory, track their orders, and make forecasts...
"Collaborating with Bigblue has transformed our way of operating, providing complete visibility into our logistics," says Nicolas Pradal.
The ability to predict delivery through the Fast Tag has proven to be one of Eric Flag's keys to success
Bigblue's involvement extends far beyond logistics. By employing innovative tools like the Fast Tag, Eric Flag has been able to transform the customer experience. By integrating this tool into their platform, every product listing now displays the estimated delivery date based on the customer's postal code.
The result? An optimised user experience, enhanced conversion rates through transparent delivery processes, and a drastic reduction in support tickets due to precise customer order status notifications.
Eric Flag integrates Fast Tags on its product pages to provide its customers with a real-time delivery date.
As Nicolas explains, "Thanks to Bigblue's Fast Tag, we were able to transform our customer experience."
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Optimisation and streamlined processes are the advantages of integrating Shopify into Eric Flag's operations.
Thanks to the seamless integration of Bigblue and Shopify, Eric Flag has reimagined their approach to order management. With these two tools synchronized, the coordination between order placement and processing has been seamlessly harmonized. Now, as soon as an order registers on Shopify, it instantaneously appears on Bigblue's platform, swiftly processed to ensure that Eric Flag's customers receive their orders in record time.
Thanks to the integration, every purchase made is instantly synchronised with the Bigblue application to provide customers with fast and reliable delivery.
"The integration with Shopify is incredible; everything is synchroniSed from A to Z. It's a significant plus!" says Nicolas Pradal.
Thanks to Bigblue, Eric Flag has reshaped its online shopping experience. By incorporating innovative tools such as the Fast Tag and aligning their logistics with Shopify, Eric Flag has maximized delivery speed, fortified customer loyalty, and substantially increased conversion rates.
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