Retouren
Mit Retouren Kunden auf Lebenszeit gewinnen
Verwandeln Sie Retouren von einem Kostenfaktor in ein Instrument zur Kundenbindung. Schaffen Sie einen markentypischen Retourenservice, der den Umsatz steigert und Ihre Kunden begeistert!
+35%
Upsell opportunity. Buyers spend more when Exchanging or using Store Credit
45%
of consumers prefer Store Credit or Exchanges over refunds
15 min
Saved per return for your team
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We help brands achieve measurable results
9 warehouses
in France, Spain, The United Kingdom and Germany
92% buyer satisfaction
with delivery
+9% faster
AI-powered delivery options. Smart delivery offers outperformed standard carriers' on-time delivery by 9%.
They love Bigblue’s returns portal
“With Bigblue, we were able to find this good balance between the fact that I wanted to keep a very good customer experience on the unboxing and the fact that we needed to have process and scalable, work habits for everyone. I think we reduced numbers of tickets for sure, and what we reduce also is, customer frustration. And now we do have a 100% client satisfaction in only three months.”
Philippine
Founder of Daphine
“Refunds used to be scary if you sell on e-commerce. With Bigblue we're pushing exchanges through Store Credit to keep the client and revenue. CAVAL has significantly reduced refund requests, and increase the value of their purchases: when making an exchange, customers spend, on average, 47% more than what they initial purchase. A real success!”
Simon
Founder of Caval
“Completely satisfied with the returns portal. It’s a game-changer. I collect the returns reason, and there aren’t manual tasks... What I love the most is how easy exchanges and Store Credit are. On average, customers spend +15% of the initial value!”
Regina
Founder of Believe Athletics
Retain revenue and promote direct
Exchanges and Store Credit
Our portal encourages the use of Exchanges for returns instead of cash refunds.
Transforming returns into a new opportunity for buyers to shop in your store.
45% of buyers prefer Store Credit and Exchanges over Refunds
Customers receive a code to reorder on the merchant store. We have the highest exchange ratio through store credit in the market.
Shopify only
Boost LTV by Up to 39€ per Return
Buyers can easily exchange items, leading to significant upsell opportunities and increased revenue per return.
Shopify only
Reduce refund rate by 47%
Customers can now browse your full catalogue allowing them to exchange items for a different size, upgrade to more expensive products, or add additional items to their exchange order.
Give superpowers to your CX team
Buyers can initiate a return at any time, allowing your support team to save valuable time. Gather valuable insights to improve your product collection to understand the main reasons for returns.
86% less tickets
for returns.
15 saved per return
Allowing your team to focus on high-value tickets.
Results based on 400 000 returns managed by Bigblue
Express your brand
Create return experiences that fit your brand.
Add your colours and brandings in a few clicks.
Reverse Logistics Excellence
Effortless returns managed at Bigblue’s warehouses
Going one step further and unlike other returns solutions, Bigblue handles your logistics from fulfilment to returns, giving you full control of your business
Access returns for refund easily
Easily view and manage all pending returns, whether from customers or carriers, including quality check dates and results.
Damaged Return Photos
Gain better insights into the condition of returned items with photos of damaged goods, currently available for specific shipping locations.
Bigblue’s returns features
Returns portal
Customers can initiate and manage their returns effortlessly through a user-friendly returns portal.
Coming soon
Exchanges
Simplify product swaps, ensuring a smooth exchange process for improved customer satisfaction.
Shopify
Coming soon
Store Credit
Customers receive a unique code after their return is processed. It works like a gift card and can be used for future purchases.
Shopify
Coming soon
International returns
Facilitate returns from over 20 countries - including Germany, Switzerland and the U.S. - with pre-configured shipping labels.
Coming soon
Automated exchanges
Reduce manual effort and enhance customer experience by automating the entire exchange process.
Shopify
Coming soon
Damaged Return Photos
Capture high-quality images of returned items marked as damaged at the warehouse. Resolve issues faster and more transparently.
Coming soon
Returns Analytics
Access comprehensive data to monitor trends and improve the efficiency of your return management.
Coming soon
Localised returns policies
Customise your return conditions to meet regional legal requirements and customer expectations for smooth international returns.
Coming soon
Flexible shipping options
Give customers the convenience of multiple return shipping choices, improving flexibility and user satisfaction.
Coming soon
Pickup at home returns
Offer customers the ease of home pickup for returns in Spain and The U.K., streamlining the process and reducing barriers to sending back items.
Coming soon
Printerless returns
Eliminate the need for printing return labels, offering a more environmentally friendly and hassle-free experience.
Coming soon
Refunds
Speed up the return process by providing fast and reliable refunds, ensuring a seamless experience for customers.
Coming soon
Branded returns portal
Create a more engaging experience for your customers, and customise your return portal with your brand's unique identity.
Coming soon
Exchange upsell incentives
We encourage customers to add more to their exchange order, you can upsell anything extra.
Coming soon
Returns reason collection
Gather insights from customers on why items are returned, helping you to reduce return rates and improve product offerings.
Coming soon
Streamlined Return Closure
Close return cases efficiently with a streamlined process, reducing administrative overhead and boosting productivity.
Coming soon